Return, Exchange & Cancellation Policy

At Zummer, we truly value your trust and want you to love every purchase. If something isn't right, we're here to help. Please review our policy below for a smooth experience.

1. Order Cancellation

Orders can be cancelled before they are shipped.
Once dispatched, cancellations or modifications are not possible.
Any cancellation or modification request must be made on the same day the order is placed.

To cancel or modify an order, reach out immediately with your order number:
📧 web.zummer@gmail.com
📞 +91-9512104043

Our team will assist you as quickly as possible.

2. Eligibility for Returns & Exchanges

If you're not completely satisfied, you may request a return or exchange within 7 days of delivery.

To be eligible:

The item must be unused and unwashed
All original tags must be intact
The product must be returned in its original packaging

3. How to Raise a Return or Exchange Request

You can submit your return or exchange request here:
👉 https://shopzummer.com/apps/return_prime

Our support team is always happy to guide you if needed.

4. Refund Eligibility

Refunds are applicable in the following cases:

Order cancelled before shipping
Defective or damaged product received
Wrong item delivered
Product significantly different from description

5. Refund Process

Once we receive and inspect the returned item, refunds will be processed within 5–10 business days
The amount will be credited to your original payment method

6. Return Pickup Charges

A deduction of ₹100 will be made from the refund amount towards return pickup charges. This deduction is applicable for both return and exchange requests, and will be adjusted from the total refund/exchange value.

7. Combo Offers & Discount Adjustment

If your order included a special combo offer or additional discount and one item is returned: