Cancellation/Refund Policy
Order Cancellation
You can cancel your order before it has been shipped. Once the order is shipped, cancellations or changes are not possible, but you may return the product according to our return policy. Please ensure all information is correct before completing your order.
cancellation or modification requests need to be processed on the same day.
How to Cancel
To cancel or modify your order, please contact our customer support team immediately at web.zummer@gmail.com.in or  call us at +91-9512104043 with your order number.
Requests for cancellation or modification must be handled on the same day.
Refund Eligibility
Refunds are available for:
- Cancelled orders (before shipping)
- Defective or damaged products
- Wrong products delivered
- Products not as described
Return and Exchange Process
To initiate a return, please raise a request at https://shopzummer.com/apps/return_prime within 7 days of delivery. Products must be in original condition with all tags and packaging.
Refund Timeline
Once we receive and inspect the returned product, refunds will be processed within 5-7 business days to your original payment method.
Return Amount Policy (Combo Discounts & Offers)
If you purchased multiple items together and received an extra discount, and you choose to return any single item, then the full discount you received will be deducted from the refund amount of the returned item.
Non-Refundable Items
Certain items like personalized products and intimate apparel cannot be returned for hygiene reasons
Exchange Policy
We offer exchanges for size or color variations subject to availability. Exchange requests must be made within 7 days of delivery.
Return / Exchange / Refund Support
For any return, refund or exchange queries, please contact our customer support team at web.zummer@gmail.com or call us at +91-9512104043
Raise a request at https://shopzummer.com/apps/return_prime
Last updated: 15th September 2025